FAQ
Frequently Asked Questions – Find Quick Answers to Common Inquiries About Our Products and Services
Product Basics
Compression socks are specially designed to apply pressure to your legs, helping improve circulation and reduce swelling. They use graduated compression, which is tighter at the ankle and gradually loosens as it goes up the leg. This promotes blood flow back to the heart and supports healthy circulation.
For details, please click here.
To find your perfect fit, measure the circumference of your ankle and calf, then check our size guide. If you're between sizes, we recommend choosing the larger size for optimal comfort.
Yes! Compression socks are designed for all-day wear. They are perfect for work, travel, exercise, or even lounging. Just make sure to remove them before going to bed to allow your legs to rest.
Yes, compression socks can help relieve discomfort associated with varicose veins by promoting better blood flow and reducing swelling. However, for severe conditions, it's best to consult with a healthcare provider.
To keep your compression socks in the best condition, wash them in cold water with mild detergent. Avoid fabric softeners and air dry to maintain elasticity. We recommend hand washing or using a laundry bag for machine washing.
Yes, our compression socks are safe for pregnant women, especially for those who experience swelling or leg discomfort. They can help with circulation and provide relief throughout the day. However, it's always a good idea to consult with a healthcare provider if you have any concerns.
Shipping & Delivery
Yes, we offer worldwide shipping.
Your available shipping options will be shown at checkout.
Typical delivery timeframes:
US : 7–10 business days
Shipping time may vary during holidays or peak seasons
You will receive a tracking number by email once your order is shipped.
Click the tracking link to view real-time updates on your package.
Tracking systems sometimes take 24–48 hours to update.
If there’s no change after 2–3 days, contact our support team and we’ll assist.
Delays may occur due to customs, weather, or high shipping volume.
If your package is significantly delayed, reach out to us and we’ll contact the carrier or arrange a solution.
Order & Payment
We accept major payment methods including:
Credit/Debit Cards
PayPal
Secure checkout options provided at payment page
Orders can only be changed or canceled within a short time frame before shipping.
If you need adjustments, contact us as soon as possible.
Once shipped, changes are no longer possible.
Common reasons include:
Incorrect billing details
Insufficient funds
Bank security blocks
Try another payment method or contact your bank for verification.
Enter your discount code in the promo/code box during checkout.
Make sure the code hasn’t expired and meets the minimum purchase requirements.
Returns, Refunds & Issues
Unopened products may be eligible for returns within the allowed timeframe.
Due to hygiene and safety, opened products cannot be returned.
Please check our Refund Policy for full details.
For health and hygiene reasons, we cannot accept returns on opened or used products.
Please contact us within 48 hours with photos of the issue.
We will arrange a replacement or another suitable solution.
If you receive an incorrect product, contact us immediately with your order details.
We’ll send the correct item or assist with a replacement.
Refunds are processed once we confirm the returned item is received and inspected.
Depending on your payment method, it may take 3–7 business days for the amount to appear in your account.
Customer Support
You can reach us through the Contact Us page or by emailing our support team.
We’re here to help with orders, color advice, or product questions.
Our team typically responds within 24 hours on business days.
During peak seasons, response times may be slightly longer.